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This page answers our most commonly asked questions. If you do not find the information you are looking for here, please do not hesitate to contact us via email at

  • How long until my gear ships?

theSTORE takes about 3-5 business days to process and fulfill orders.

  • Can I return or exchange my items if I am unhappy?

Unfortunately, theSTORE does not except returns or exchanges. ALL SALES ARE FINAL.

  • I received the wrong items. Can I get what I asked for?

Of course, please email us at We will be happy to get you the correct items.

  • Can I exchange the items I purchased online in store?

Yes- theSTORE allows you to exchange items you bought online in store. But, only within 7 business days of the package's arrival date.

  • I didn't receive my order. What do I do?

First, please check with your local post office. If you still cannot locate it, please email us at and we will figure out what went wrong. For international orders, please remember theSTORE is not responsible for packages once it reaches the importing countries customs. 

  • How are shipping and handling calculated?
       They are a flat rate dependent upon weight.

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